Please send us details about the incident you would like to report. Our Complaint Center will analyze your complaint and take the appropriate measures within 5 days. You may submit a complaint using the form below, emailing us at support@mastery-course.com or call us at 1-855-213-5354.
If you disagree with the outcome of your complaint or a content removal decision, you have the right to appeal. To initiate an appeal, please contact us in writing at support@mastery-course.com within 30 days of receiving our decision, clearly stating the grounds for your appeal.
All appeals will be reviewed and, in the event that a disagreement cannot be resolved internally, the matter will be referred to and resolved by a neutral third-party body. Any costs associated with the neutral third-party dispute resolution process will be borne entirely by us. We are committed to ensuring a fair and impartial review of every appeal.